Thousands of items are left at Los Angeles International Airport each month. If you’ve recently lost an item, be it a laptop, luggage, mobile phone, or personal property, our lost and found guide will help you recover your lost items.
The LAX Airport Police Division is responsible for helping you reunite with your lost items. The team uses software called Crowdfind to manage the inventory of lost items and handle all airport lost and found inquiries. Here’s everything you need to know about LAX lost and found.
All LAX lost and found inquiries must be made online, and all owners must submit a claim to recover an item.
If you lost an item in a public area (e.g. gate area, baggage area, curbside, ticketing, stores, restaurants, parking lots, LAX-IT shuttle, and LAX-IT Lot), try looking for your item in the Lost and Found Public Areas Inventory.
The Crowdfind inventory features photos of lost items, but some items are deliberately displayed without images. Travelers can only verify these items with their personal descriptions.
It typically takes 2 to 5 business days (not including weekends and holidays) for your lost item to be displayed in Crowdfind’s inventory.
If you can’t find your item in the Lost and Found inventory, you can file a generic claim and the lost and found team will search their inventory for you.
Once you find your item in the airport lost and found inventory, it’s time to submit a claim. The LAX Lost and Found team receives thousands of claims monthly, so it’s important to be explicitly clear in your claim about your item details. There are no costs associated with submitting a claim. Avoid submitting more than one claim for each item, as it will only prolong the review process.
After submitting a claim, you’ll receive an email confirmation of your submission. The team reviews inquiries in the order they were received, but keep in mind that they receive thousands of inquiries every month.
The LAX lost and found team will get in touch with you via telephone or email to get more details about your lost item. Be sure to watch your incoming emails, including your spam messages. The team will try to contact you twice via email about your lost item. If you don’t respond, your claim will be considered closed.
Using a third-party lost and found service will not help you claim your items faster.
The Lost and Found team handles up to 7,000 lost items per month, so reviewing your claim may take a while. Make sure to check your junk mailbox and spam messages and add @crowdfind.com to your email's spam filter.
Lost and found claims are reviewed on weekdays, not including holidays, starting from when the item is received at the facility. Response times vary from 14 business days to as long as five weeks, but this changes without notice.
Your claim will be marked closed if (1) the lost and found team did not receive your item (2) you failed to submit the requested additional information to verify your ownership (3) you failed to recover your item within 90 days.
From the time it was received, your lost item will be held for 90 days. All unclaimed items will be disposed of according to Civil Code 2080.6 or donated to charity. Auctioned items are sent to propertyroom.com.
After the team has confirmed your ownership with the information you noted on the claim form, you’ll receive a shipping link via email. Shipping will be at the owner’s expense.
If you lost more than one item that cannot be shipped together, you would receive a shipping link for each item. You must present a government-issued ID before the item is shipped. Note that after you receive your shipping link, the claim will no longer be monitored for messages.
You can try inquiring about a lost item with the numbers below: